Customer Service Representative

Alsip, Illinois, United States


The Customer Service Representative will partner with both the Sales and Operations teams. They will help the Customer Service team who solicits business from specific or assigned groups of customers. The Customer Service Representative will serve as an extension of Sales to expand business revenue by exploring all freight opportunities with Customers and be aware of the system wide balance/imbalance within the network to book freight accordingly.

The key to this position is an outgoing, friendly, genial interaction with a wide range of people. In this job, it is very important to connect with other people, to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done. This job requires great attentiveness to other people; the ability to read other people, to listen to them, and to empathize with them.

A faster-than-average pace will be the norm for this position. There will be a fair degree of variety from one day to the next, especially with regard to personal interactions. There will be several "pots on the fire" at once, therefore the job requires one to shift from task to task quickly, and maintain a strong sense of urgency to keep everything going smoothly.

Essential Duties and Responsibilities:



Carrier One is a proud equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

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